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Delivery

All customers wanting delivery must contact us for a quick quote, regardless of the item

Our contact details are available in the footer below. All modes of contact are welcome including coming in-store to speak to us.

Items are classified in one of two categories:

  • Large items (non-courierable items) e.g. most furniture
  • Small items (courierable items) e.g. stationery, most tech, toiletry

Large item deliveries are up to a 50km radius from the store, and generally take 5-10 working days.

Small item deliveries are nationwide, and generally take 2-5 working days.

 

Large Item Deliveries - More Info

Delivery costs will increase with the collective size, weight and distance of the job. As well as the number of vehicles and people involved.

Standard 1 person delivery prices for items collectively under 30kgs are below:

  • 0-5km driving distance: $40
  • 5-10km driving distance: $80
  • 10-20km driving distance: $120
  • 20-30km driving distance: $160
  • 30-40km driving distance: $200
  • 40-50km driving distance: $240
  • Beyond 50km: not available

Distance used is the shortest drivable distance (on land) from the respective store to the destination.

Deliveries are to ground level only; exceptions will incur additional fees

Items generally come assembled (except for desks and tables which often come disassembled, requiring assembly by the customer).

Large item deliveries are communicated and scheduled with the customer but are generally completed within 5-10 working days from purchase.

 

Delivery Payment Process

We have various platforms where items can be purchased (e.g. via the website or in-store). The delivery payment process can be slightly different for each of these platforms, hence we urge our customers to follow the steps below:

Website purchases

Large Items

  1. Customer contacts us for a delivery quote
  2. If quote is accepted
  3. Customer purchases the items
  4. A separate delivery invoice is sent to the customer, that is paid separately from the items (i.e. the delivery fee will not be included in the item cart checkout).
  5. The delivery invoice is paid by the customer (and confirmed by us).
  6. The items are delivered on the agreed date, communication with the customer will be ongoing.

Small Items

  1. Customer contacts us for a delivery quote
  2. If quote is accepted
  3. Customer purchases the items
  4. A separate delivery invoice is sent to the customer, that is paid separately from the items (i.e. the delivery fee will not be included in the item cart checkout).
  5. The delivery invoice is paid by the customer (and confirmed by us).
  6. Item is couriered

Trade Me Purchases

Large Items

  1. Customer contacts us for a delivery quote
  2. If quote is accepted
  3. Customer purchases the items
  4. A separate delivery invoice is sent to the customer, that is paid separately from the items (i.e. the delivery fee will not be included in the item cart checkout).
  5. The delivery invoice is paid by the customer (and confirmed by us).
  6. The items are delivered on the agreed date, communication with the customer will be ongoing.

Small Items

  1. Customer contacts us for a delivery quote
  2. If quote is accepted
  3. Customer purchases the items
  4. A separate delivery invoice is sent to the customer, that is paid separately from the items (i.e. the delivery fee will not be included in the item cart checkout).
  5. The delivery invoice is paid by the customer (and confirmed by us).
  6. Item is couriered

Alternatively (on TM only, and for one product only)

Upon inquiry we can manually add the shipping price onto the product listing. This can then be selected and paid for during item cart checkout

In-Store Purchases

Large items

  1. Customer inquires for a delivery quote
  2. If quote is accepted
  3. The delivery fee can be paid in-store with the items
  4. The items are delivered on the agreed date, communication with the customer will be ongoing.

Small items

  1. Customer inquires for a delivery quote
  2. If quote is accepted
  3. The delivery fee can be paid in-store with the items
  4. Item is couriered (generally delivered within 2-5 working days)

Invoiced Purchases

Scenario 1:
If we are invoicing you for you items and would have asked for delivery, then the delivery fee will be included in the invoice

Scenario 2:
Alternatively, if an invoice has already been sent to you and you have requested for delivery afterwards, a separate delivery invoice will be sent to you.

 

Thank you for your understanding

As we sell such variety of items that range vastly in size and weight, we are unable to provide fixed delivery prices that can capture our entire range of products. We apologise for this inconvenience, but hope that we can still provide you with great customer service.